Tel: 01530 440314   /  Mobile: 07581 751615
Contact us: enquiry@back2newcarpets.com
   Home      FAQ

How long will it take to dry?
Drying times will depend on ventilation, heating, type of carpet/fabric but and air mover can be deployed if necessary meaning your carpets can feel dry in under 2 hours.
 
Can you clean red wine stains?
 It falls down to many categories like the customer not already working on the stain themselves and can sometimes set it causing secondary damage or certain types of fiber which the carpet is made of can limit results but we can work to our best advantage using our experience and knowledge from our training to get the best possible result.We will also be able to give you our honest opinion having seen the stain first.


Will my carpet shrink?
No as the right method of cleaning will be chosen prior to any cleaning. The construction of the carpet will tell us this.
 
What equipment do you use?
We use the Steempro 2000 machine hot water extraction machine known by a world leading carpet cleaning manufacturer. It is one of the most effective machines on the market for carpet cleaning.
 
Can you clean wool Carpets?
Yes, we have the option to use a chemical known to the wool safe campaign so your wool carpets are cleaned in the correct manner insuring they stay looking their very best.  
 
Are the chemicals safe?
We use Prochem Europe chemical products which are constantly assessed for user safety and environmental impact. Raw materials comply with the requirements of the Regulation, Evaluation, Authorization and Restriction of Chemicals (REACH) Regulations, as amended. Surfactants comply with the biodegradability requirements of the European Detergent Directive 648/2004. Active ingredients of biocidal products comply with the requirements of the Biocidal Products Directive (BPD) 98/8/EC.
 
Can I buy the chemicals and do it myself?
No, Prochem Europe chemicals are intended for professional use only.

 I have allergies, will this help?Yes, our machines use hot water extraction on the carpet which kills the bacteria / virus’s. The high powered suction removes dust and bed mites faeces.


Do you do stain guard?
Yes, for an additional cost we can protect your carpets if your carpet is eligible for this.
 
Does cleaning remove the Stain Guard?
It depends on the product being used by the cleaning technician.

Will cleaning remove smells?
Yes, most smells are a result of small amounts of dirt that have become trapped in the pile of the carpet. The machines we use dislodge the dirt and remove it from the pile.

Will cleaning kill bacteria, dust mites, bed mites and virus’s?
Yes, we sanitise the carpet which kills the bacteria / virus’s. The high powered suction removes dust and bed mites faeces.
 
Are the chemicals safe for my children?
Yes, we only use industry proven chemicals which are continually tested for user safety and environmental impact. Children and animals will however need to be out of the room while the cleaning takes place.
 
Will you move my furniture?
Yes we can move all of your furniture as we clean no matter how heavy using furniture sliders, this means you don't have to go through the trouble of moving all your heavy furniture out of the room how ever we recommend you take all the smaller items away from the room such as ornaments and other smaller items.